Terms and Conditions

This website is operated by True Copy. These are the terms and conditions for Truecopy.ie for all goods ordered through this website. They are intended to be fair to you as the customer. As a consumer these terms do not affect your statutory rights. True Copy provide our products or services to you subject to these Terms and Conditions. You agree that if you visit our web site, or we supply any of our products or services to you, you accept these Terms and Conditions. Please read them carefully. If you do not wish to be bound by these Terms and Conditions then you may not use our web site or order products or services from us.

By purchasing from us you are agreeing to be bound by these terms and conditions, as well as by our returns policy These are the sole terms and conditions upon which Truecopy.ie operates, no alteration of these terms and conditions shall be considered valid.

When confirmation of your order is received, it is an indication that your order has been obtained for processing- it does not indicate that a contract exists between the two parties. We will indicate acceptance of your order and hence a contract between the seller and purchaser when an invoice is sent. This term is to protect in case of an error in pricing or if we are no longer able to supply a particular product for valid reasons.

Throughout the website, the terms “we”, “us” and “our” refer to True copy. We offer this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Sales” and “Service” and agree to be bound by the following Terms and Conditions (“Terms and Conditions”, “Terms”), including those additional Terms and Conditions and policies referenced herein. These Terms and Conditions apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Any new features or tools which are added to the current website shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this website. You may not use our products for any illegal or unauthorized purpose nor may you in the use of our Sales or Service, violate any laws in your jurisdiction, including but not limited to copyright laws. We reserve the right to be contracted out of our obligations of these Terms and Conditions if you the user are not a consumer. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of our Sales and Services to you.

1 General Conditions:

We reserve the right to refuse Sales and Service to anyone for any reason at any time. Ownership and title remain with True Copy until full payment for products and services has been received You understand that your content, not including credit card information, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Sales and Service, use of the Sales and Service, or access to Sales and Service or any contact on the website through which the Sales and Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

2 Warranty

The information on this Website is provided by True Copy “as is” and to the fullest extent permitted by the applicable law, is provided without warranty of any kind, express or implied. While the information is believed to be accurate, it may include errors or inaccuracies. While we make every effort to ensure accuracy of information on this website, we are not responsible if information made available on this website is not accurate, complete, current or virus free. The material on this website is provided for general information only. Any reliance on the material on this website is at your own risk. This website may contain certain historical information. Historical information may not be current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website. We have made every effort to display as accurately as possible the colours, images and specifications of products that appear in the Shop. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the Sales or Service of our products to any person, geographic region or jurisdiction, for example if a product or service is out of stock or if a product or service price is misquoted. We may exercise this right on a case by case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of our Sales and Service. Certain products or services may be available exclusively online through the website.

These products or services may have limited quantities and are subject to return or exchange only according to our returns policy. VAT and other taxes and duties that may be applicable shall be added to the price except when the price has expressly included the same. All products provided by True Copy benefit from the related manufacturer warranty or guarantee, as long as the product has not been forcibly tampered with by you, and that you seek our expert advice. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Sales or Service will be corrected. This does not however affect your statutory rights.

3 Billing and Account Information:

We reserve the right to refuse any order that you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per business, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time that the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made in our Shop.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4 Delivery:

We use DPD and An Post to deliver every package. If you’re ordering for a private address that’s out of the way please write clear directions in the additional information box if you think it might help. Please also let us have your mobile number so that DPD or An Post can contact you if you’re not home. Rates are €5.95 incl. Vat

DPD and An Post are contracted to deliver between 9am and 5pm (Mon-Fri). They have more than Truecopy.ie orders on board their vehicles and they plot their own delivery routes around the country. Requests for early or late deliveries are at the discretion of the Fastway or An Post driver on the day. We’ll do our best to accomodate all requests but we can’t guarantee ‘out-of 9-5’ deliveries. DPD and An Post will attempt two deliveries to your door. If no one is at the address and they are unsuccessful the package will be returned to us thereafter, and there’ll be a second delivery charge due if you need it shipped again!

At our discretion, delivery will take place when the buyer takes possession of the products or services at our address or at your address. Delivery costs are also at our discretion and are included in the price or are in addition to the price. You should make the necessary arrangements to receive the products or services. We may deliver the products or services in separate instalments. Each instalment shall be invoiced and paid for in accordance with the provisions of these Terms and Conditions. Our failure to deliver the products or services due to non acceptance of the delivery on your part, shall not entitle you to treat this contract as void.

5 Returns:

Our returns policy lasts 30 days in accordance with the European Union Consumer Rights Regulations 2013. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Only regular priced items may be refunded, and sale items cannot be refunded. This does not affect your statutory rights. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless we request that you do so. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We only replace items if they are defective or damaged. If you need to make an exchange for the same item, or to return your item, send us an email to info@truecopy.ie and send your item to True Copy Unit 725 Northwest business park, Kilshane road, Ballycoolin, Blanchardstown Dublin 15, Ireland. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over €75, you should consider using a tracking shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6 Third party tools:

We may provide you with access to third party tools over which we do not monitor, have control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider/s. We may also, in the future, offer new services and/or features through the website, including, the release of new tools and resources. Such new features and/or services shall also be subject to these Terms and Conditions.

7 Third Party Links:

Certain content, products and services available via our Sales and Service may include materials from third parties. Third party links on this website may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party websites. Please review carefully any relevant third party policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.

8 User comments, online reviews and other submissions:

If, at our request, you send certain specific submissions, for example contest entries, or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, collectively, ‘comments’, you agree that we may, at any time, without restriction and royalties, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion that is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates parties’ intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our Sales and Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

9 Personal Information:

Your submission of personal information through the Shop is governed by our Privacy Policy which can be viewed on our website.

10 Errors, Inaccuracies and Omissions:

The content on our website is factually accurate and in no way misleading to the best of our knowledge. On very limited occasions, there may be information on our website or in the Sales and Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in our Sales and Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend or clarify information in our Sales and Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in our Sales and Service or on any related website, should be taken to indicate that all information in our Sales and Service or on any related website has been modified or updated.

11 Prohibited Uses:

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any country regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the
functionality or operation of the Sales and Service or of any related website, (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our Sales and Service or any related website. We reserve the right to terminate your use of our Sales and Service or any related website for violating any of the prohibited uses.

12 Limitation Of Liability:

We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error free. We do not warrant that the results that may be obtained from the use of the website will be accurate or reliable.

You agree that from time to time we may remove the website for indefinite periods of time or cancel the website at any time, without notice to you. You expressly agree that your use of, or inability to use, the website is at your sole risk. The website and all products and services delivered to you through the website are, except as expressly stated by us, provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall True Copy, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort including negligence, strict liability or otherwise, arising from your use of any of the website or any products procured using the service, or for any other claim related in any way to your use of the website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content or product posted, transmitted, or otherwise made available via the website, even if advised of their possibility.

Because some countries or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13 Indemnification:

You agree to indemnify, defend and hold harmless True Copy and our parent, subsidiaries, affiliates, partners, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable solicitor/s fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

14 Severability:

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

15 Termination:

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions by notifying us that you no longer wish to use our Sales and Services, or when you cease to use our website, within a time frame at our discretion. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Sales and Services, or any part thereof.

16 Reservation of Rights:

We reserve the right, including but not limited to, copyrights, trademarks, patents, and any other proprietary right to all content on this website. By making this website available to you, we are not providing you with any licenses or rights. The use of any of the rights as mentioned requires our written consent prior to the event.

17 Entire Agreement:

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this website or in respect to our Sales and Service constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us including, but not limited to, any prior versions of the Terms and Conditions.

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party. You agree that any claim in respect of this website must be filed within 45 days after such claim arose, or the said claim will be void, unless at our discretion. Should any unresolved disputes remain arise between us and you the user of our website, you accept that jurisdiction will be granted to our domicile, and that any unresolved disputes will be heard by the said courts.

18 Changes to Terms And Conditions:

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or our Sales and Service following the posting of any changes to these Terms and Conditions constitutes acceptance of these changes. If any of our Terms and Conditions are required to change in accordance with legislation, the remaining Terms and Conditions remain valid and applicable.

19 Questions:

If you have any queries relating to our Terms and Conditions, please directed to our support staff by clicking on the “Contact Us” link in our contacts page or email: info@truecopy.ie.
Our contact details are as follows: True Copy Unit 725 Northwest business park, Ballycoolin, Blanchardstown, Dublin 15 VAT registration number IE828566I